Air India had taken a bold step forward in digital transformation with the launch of   AI.g , a virtual assistant powered by   Azure OpenAI . Today, AI.g seamlessly manages more than   30,000 queries daily across 1,300 topics , from gate information to pet travel policies and delivering contextual, accurate, and timely support. This is more than customer service automation. With nearly   4 million queries managed and 97% customer sessions fully automated , AI.g has helped Air